Ordering and Delivery

COVID-19 coronavirus 

Contactless Service 

We at Mud Mountain wish to reassure customers of our commitment to upholding safety precautions and advise below on our contactless selection, ordering and delivery process. 

Selection and communication with us can be made via our website, email or by telephone, and as such there is no need for any physical contact at any stage from purchase through to delivery and positioning. 

We can deliver our planters to your preferred position in your garden or outdoor space as per your instructions, without the need to come into direct contact with you. Delivery will be made by one person only who will not require any paperwork to be signed.  

We appreciate that it may be difficult for our clients to visit us during these uncertain times, but we would like to reassure that if you chose to, all of our pots are sited outdoors and as we only accept visitors by individual private appointment you will be met and shown around by one person and will not be mixing with other members of the public at any stage.

Outdoors, the virus is very short-lived and at a time of great concern, our garden will be a healthy environment and safe haven in times of isolation. As a family-run small business, we are doing our best to navigate through these difficult times and we would like to take this opportunity to say a big thank you to all our loyal customers for your ongoing support. We hope to make your outdoor sanctuary that little bit more enjoyable over the coming months.

Ordering

To order please either add your items to the basket and send us a quotation request or contact us by phone or email so we may discuss your order and and delivery options.  A full quotation will be given and upon acceptance an invoice will be sent requesting payment to confirm your order. All prices quoted are inclusive of vat. Please note that we do not accept payments online.

Payment Options

UK Orders

  • BACS payment – account details will be shown on invoice
  • Cheques payable to Mud Mountain Limited
  • *Mastercard, Visa & debit cards

International Orders

  • BACS payment - IBAN number will be shown on invoice
  • *Mastercard, Visa

*Non UK registered cards & business cards will incur a fee

Delivery Options

In order to be transparent with our pricing we separate the cost of delivery from the pot price. In general terms the cost for one pot is *£45 with a reasonable supplement added for multiple pots.  We always recommend contacting us with your details so we are able to quote fully on an individual order basis.

Bespoke Delivery

Most customers opt for our bespoke service using our own transport.  This service will include timed delivery where we endeavour to arrive within a two hour time slot to suit the customer and this can include weekend delivery with notice. This service will also include the positioning of the pots within a reasonable and accessible distance from the delivery vehicle.  For larger pots and customers who require assistance due to the weight of the pots, this would be the delivery method which we would highly recommend.  

For deliveries of any large items of cast stone including statues, plinths & garden furniture, the delivery does not include siting or installation which is the sole responsibility of the client.  Heavier items are delivered in sections for assembly on site.

Courier Delivery

Delivery via a carefully selected courier company who we know will take great care of your pots and will place them in a safe position on your property.  We are often able to give either a morning or afternoon time slot for delivery and the driver will be happy to keep you updated on his delivery schedule progress on the day if required.

*Please note that for certain areas within the UK including Central London, Scotland and certain parts of Wales a supplement may be payable.

Worldwide Deliveries

Overseas clients, please contact us for a bespoke quotation.

Mud Mountain have an excellent selection of genuine clay vases which they import from the potteries in the heart of Italy, they are the real authentic article when you are looking for that less is more Wow! factor in your garden or outside spaces.

It was a delight to do business with Lorrayne who takes a real interest in her clients and their views, hence her invitation to clients for their testimonials.

She took great care in packaging the vases and understanding our requirements with regard to transportation.

I would certainly recommend Mud Mountain to others but actually want to keep them a secret also as their product range is so unique.

PHIL BROWN

WORKSOP, NOTTS.

13TH MAY 2016

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